Missing/Lost Packages

Musidom is not responsible for packages that are late, missing, or stolen in cases caused by the shipping carrier or others.

Once we hand over your order to the shipping carrier that you selected at checkout they are responsible for tracking its whereabouts and getting it delivered to you. Because late, missing, and stolen package cases do occur, we recommend choosing a shipping method that comes with insurance.

In instances where the package is marked as "delivered" but you have not received your package:

1. Check with friends/neighbors/lobby to see if it was delivered to the wrong address
2. Double check your order history and make sure you noted your shipping address correctly
3. Contact the shipping carrier for an update on the order to see if it is held up at a distribution center, held in customs, or held at a local post office (contact links below)

4. Submit a Request Form by logging to the Help Center so that a representative can further assist you

   
   

SHIPPING CARRIER CONTACT INFORMATION:

USPS: https://www.usps.com/help/contact-us.htm

UPS: https://www.ups.com/us/en/support/contact-us.page

DHL: https://www.dhl.com/us-en/home/customer-service.html