General FAQ's

Pre-Orders

• There are heavy delays in shipments coming from Korea. It may take up to 3-5 business days or 1-3 weeks for us to receive products once they are released.
• DEPENDING ON THE VOLUME OF PRE-ORDERS OUR PROCESSING TIME COULD BE DELAYED BY 1-3 WEEKS
• IMPORTANT: If you order any pre-order items with in-stock albums, your order will be held until all albums are ready to be shipped.
• Please allow for an extra 14-20 days for us to receive Japanese releases from our suppliers. These usually take longer for us to stock due to shipment times between countries, and potentially longer if POBs are involved. 

We are a small business so processing times will be slightly longer in general- however we do our best to ship in a timely manner.

Group/Bulk Orders

• We are happy to accept inquiries for group/bulk orders. Please email us at help@musidom.com with your inquiry. 
• Sometimes we are able to source specific POBs/MD through our supplier. If you see something that's not on our site please email us and we may be able to accommodate your order.
• *NOTE* Products past the pre-order window have often already been ordered and we may not be able to add to our order quantity.
• Inclusion/POB only services are available for an additional cost.

Returns/Exchanges

• ALL SALES ON PRODUCTS ARE FINAL AFTER 24 HOURS. NO RETURNS OR EXCHANGES ALLOWED. 
• In the case of fraudulent charges/orders that have not yet shipped, please contact us.
• Orders made in error or that you would like to cancel due to change of heart must be made within 24 hours of the order being placed. This does not apply to pre-order products.
• All pre-order sales are final.

We do have two shop dogs (and a cat) so there may be a gift of fur in your package. We try to keep everything as separate as possible but hair is always everywhere.